Refund & Cancellation Policy
Effective Date: Effective Date: January 11, 2026
At AMR Document Solutions LLC, we are committed to providing high-quality services and maintaining transparency with our clients. This Refund & Cancellation Policy outlines the conditions under which services may be canceled and refunds may be issued.
1. Service Nature
Due to the personalized and digital nature of our services (e.g., document preparation, editing, formatting), all sales are considered final once the service has been delivered or substantially commenced.
2. Cancellation Requests
Clients may request to cancel a service before work has begun, and no fees will be charged.
If work has already started, cancellation is subject to a partial fee based on the portion completed.
3. Refund Eligibility
Refunds may be issued under the following conditions:
A duplicate payment was made by mistake.
A technical error on our part prevented the service from being delivered.
The service was not initiated and the client formally requests a refund within 24 hours of purchase.
Note: We do not offer refunds for completed services or if the client fails to provide required documentation or feedback necessary to perform the service.
4. Turnaround Commitments
Turnaround times are estimates and may vary depending on workload and client responsiveness.
Failure to meet a preferred delivery time does not constitute grounds for refund, unless otherwise agreed in writing.
5. How to Request a Refund
All refund or cancellation requests must be submitted in writing via email:
📧 Email: info@amrdocuments.com
Your request must include:
Full name
Order or invoice number
Reason for the request
6. Processing Time
Approved refunds will be processed within 5–7 business days.
Refunds will be returned via the original method of payment.
7. Contact Information
If you have questions about this policy, please contact us:
AMR Document Solutions LLC
3450 Gates Pl, Apt 3F
Bronx, NY 10467
📞 (929) 469-7910
📧 info@amrdocuments.com
🌐 www.amrdocuments.com